Warranty & Policies — Virginia Beach Only

1. Diagnostics & Service Fee Policy

On-site troubleshooting for car problems, noises, basic electrical issues, A/C problems, basic check-engine light codes, ABS, and airbag warnings.

• Virginia Beach (all VB ZIP codes incl. 23462): $49.99

• What’s included: OBD-II scan for basic check-engine codes, visual/functional checks, and simple electrical tests.
• Deeper electrical / part removal: If advanced diagnostics require panel/part removal, pin-out tests, or extended tracing, the diagnostic fee may increase depending on what’s required. You’ll approve any change before we proceed.
• Fee waived with repair: If your repair total is $300 or more (per visit), the diagnostic/service fee is waived.
• Service area: Virginia Beach only.
• Flat-rate pricing only: We do not charge hourly. You’ll get a clear quote before work begins.

Standard notes: Prices are for labor/diagnostics only — parts not included.

Questions? Call/Text (757) 573-3154 or email.

2. Right to Refuse Service

If service is declined on-site for these reasons, the standard diagnostic/service fee may still apply.

3. Safety & Customer-Supplied Parts

We may refuse installation of any part that could compromise safe, reliable operation. Please do not stand over or interfere with the workspace during service.

4. Payments & Refunds

• Payment in full is due upon completion. Stopping a job does not cancel labor charges.
• Accepted: Cash, PayPal, credit/debit cards. Electronic payments may include a ~3% processing fee.
• If service must pause due to parts/external issues, half the labor is due that day; the balance is due upon completion.

5. Parts, Pickup & Markup (Virginia Beach)

Technician parts pickup within Virginia Beach: $10 (typical local trip). Please be available for delivery/installation at the agreed time; customer delays beyond 30 minutes may incur $50 per half-hour unless communicated.

If we purchase parts, a market-based markup applies for sourcing, transport, and warranty handling.

Parts Deposit Policy: If Vehicles Tips LLC purchases parts on your behalf, a 50% deposit of the total parts and labor is required before parts are ordered. The balance is due upon job completion. Deposits are non-refundable if the customer cancels after parts have been purchased.

If customers supply their own parts, Vehicles Tips LLC does not warranty them, and new labor fees apply if those parts fail.

6. Appointment Confirmation & No-Show

Pre-dispatch confirmation: You’ll receive a text/email with a link to these policies. Please reply “I AGREE” to confirm you’ve read and accept them. If no confirmation is received, the appointment will not proceed.

No-show: If the technician arrives and the customer is unavailable or the vehicle is not present, the diagnostic/service fee may still be charged.

7. Specialized Tools & Shop-Based Repairs

Some services require equipment or diagnostics that aren’t feasible in a mobile setting—such as a vehicle lift, heavy-duty tools, or dealer/manufacturer-specific scan tools.

Common examples include: exhaust/muffler work, transmission rebuilds, major engine repairs, brake system calibration/ABS module programming, Advanced Driver Assistance Systems (ADAS) calibration, wheel alignment or alignment adjustments, tire mounting and balancing, and other heavy or precision jobs.

In these cases, we may decline mobile service and refer you to a suitably equipped repair facility or dealership within Virginia Beach. Please contact us before booking to confirm whether mobile service is possible.

8. Cancellations & Refunds

Reschedule or cancel at least 24 hours before the appointment. Cancellations within 24 hours are non-refundable (including diagnostics, maintenance, inspections, A/C recharges, and virtual sessions).

If parts were ordered through Vehicles Tips LLC and you cancel, you are responsible for the parts cost + applicable markup.

9. Bathroom Breaks

As mobile mechanics, we may briefly leave to use a nearby public restroom. We do not ask to use a customer’s home restroom. If we step away, we’ll notify you by text/call/email and secure the unfinished job site before leaving.

10. Safety Perimeter at Job Sites

For everyone’s safety, we create a marked work zone using hazard cones and plastic chain. Please ensure children, pets, and bystanders remain outside this perimeter until the area is cleared.

11. Pre-Work Photo Documentation & Inspection

Before starting work, we take photos and perform a basic visual inspection of the vehicle and surrounding work area. This courtesy check is always free and helps identify obvious concerns such as visible damage, leaks, debris, limited space, or poor lighting. It protects both the customer and the technician by keeping a clear record of the vehicle and workspace.

For customers who would like a more detailed assessment, we also offer a Comprehensive Vehicle Analysis Check-Up for $99. This in-depth inspection is designed as a preventive “health and condition” review and is recommended every 6 months.

If the work area is unsafe or unsuitable for service, the technician may refuse service and the appointment will be rescheduled once conditions are made safe and appropriate.

12. Inspection License, Warranty & Liability Disclaimer

Inspection License (Readiness Services Only): I am a Virginia State Inspection–licensed mechanic with 17 years of experience. I do not operate a certified inspection station and do not issue inspection stickers. Services are limited to pre-inspection readiness checks, mobile diagnostics, and repairs to help your vehicle pass at a certified Virginia State Inspection facility.

Limited Warranty on Labor: Mobile labor is warrantied for 30 days from the date of service and covers workmanship only. This warranty excludes normal wear items, parts supplied by the customer, and failures caused by misuse, accidents, neglect, or unrelated mechanical issues.

Parts Policy: When parts are supplied by Vehicles Tips LLC, the manufacturer or vendor warranty applies. When parts are supplied by the customer, no warranty is provided by Vehicles Tips LLC.

Liability Limitation: Vehicles Tips LLC is not liable for unsafe vehicle conditions identified during service, delays due to parts availability or scheduling, or costs associated with government inspections, re-inspections, or penalties resulting from failed or late inspections.

13. Support & Educational Content

If our service or videos helped you and you’d like to support future tutorials: